Ensuring Your Peace of Mind

Information Collection and Usage

To craft your unparalleled travel experiences, Elysian Journeys collects information necessary to fulfill your requests and preferences. This typically includes:

• Personal Identification Data: Names, contact details (phone, email, address), passport information, and visa details essential for international travel arrangements.
• Travel Preferences: Dietary requirements, accessibility needs, preferred airline classes, accommodation styles, interests (e.g., art, culinary, adventure), and any other specifics to tailor your bespoke itinerary.
• Financial Information: Payment details are processed securely through encrypted channels solely for booking services. We do not store sensitive payment card information on our servers.
• Communication Records: Correspondence via email, phone, or in-person consultations to ensure seamless service and accurate record-keeping.
• Website Usage Data: Non-personal aggregated data on how our website is accessed and used to improve user experience, such as IP addresses (anonymized), browser types, and navigation paths. This data helps us refine our online presence.

Client Confidentiality and Data Security

The confidential nature of our clients' affairs is a cornerstone of Elysian Journeys. Our measures include:

• Strict Confidentiality Agreements: All Elysian Journeys staff and network partners (from private chefs to security personnel) sign comprehensive confidentiality agreements before engaging with any client information.
• Secure Data Storage: Personal data is stored on secure, encrypted servers with robust access controls, ensuring only authorized personnel can view necessary information.
• Limited Access Protocols: We employ a 'need-to-know' principle, meaning access to your personal details is restricted to those directly involved in planning and executing your travel arrangements.
• Regular Security Audits: Our systems undergo frequent security audits and penetration testing by independent experts to identify and mitigate potential vulnerabilities.
• Incident Response Plan: In the unlikely event of a data breach, we have a meticulously prepared incident response plan to act swiftly, mitigate damage, and inform affected parties as required by law.
• Marketing Communications Control: You have complete control over receiving marketing communications from Elysian Journeys. You can opt-in or opt-out at any time via your account settings or the unsubscribe link in our emails.

Your Privacy Rights and Controls

Under GDPR and other privacy legislation, you have significant rights regarding your personal data. Elysian Journeys is committed to facilitating these rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances (note: some data retention may be legally required for transactional records).
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You can request the restriction of processing your personal data under certain conditions.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or certain other situations.

To exercise any of these rights or manage your privacy preferences, please contact us directly at info@elysianjourneys.co.uk. We will respond to all legitimate requests within one month.

If you have concerns about our data handling practices, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK, the supervisory authority for data protection issues (ico.org.uk).